CANCELLATION, RETURN & REFUND POLICY

Order Cancellation

Customers may request cancellation before an order has been dispatched or before customization has started.

For prescription or customized products, cancellation may not be possible once lens production, fitting, customization, or processing has begun.

Cancellation requests should be sent to:

support@eyechamp.pk

Please include your order number and contact details.

Returns

Eligible non-customized products may be returned within 7 days of delivery, subject to the following conditions:

• Product must be unused and unworn
• Product must be in its original condition
• Original packaging must be included
• Tags and accessories must remain intact
• Product must not have been damaged after delivery
• Proof of purchase must be available

Returned products may be inspected before approval.

Prescription & Customized Products

Prescription lenses, customized eyewear, specially manufactured lenses, or products prepared according to customer-provided measurements or prescriptions are generally not eligible for return due to change of mind.

However, a replacement, correction, or refund may be considered where:

• The wrong product was supplied
• The product arrived damaged
• A verified manufacturing defect exists
• The supplied product materially differs from the confirmed order due to an error by EyeChamp

Contact Lenses & Hygiene-Sensitive Products

Opened or used contact lenses and other sealed hygiene-sensitive products cannot normally be returned for health and hygiene reasons.

They may still qualify for replacement or refund if they were:

• Damaged on arrival
• Defective
• Incorrectly supplied

Unopened products must remain in their original sealed packaging.

Damaged or Incorrect Products

Customers should report damaged, defective, or incorrectly supplied products within 48 hours of delivery.

We may request photographs, videos, packaging details, or other reasonable information to verify the issue.

Refunds

Once an eligible return or refund request has been approved, the refund will normally be initiated within 7–10 business days.

Refunds will generally be processed through the original payment method where technically possible.

Banks, card issuers, mobile wallets, and payment gateways may require additional processing time before the amount appears in the customer's account.

Shipping Charges

Original delivery charges are generally non-refundable for change-of-mind returns.

Where EyeChamp has supplied an incorrect, damaged, or defective product, applicable return or replacement delivery charges will be handled by EyeChamp.

Contact

For cancellation, return, exchange, or refund requests:

Email: support@eyechamp.pk
Phone / WhatsApp: +92 331 8099594