PRIVACY POLICY

At EyeChamp, we value your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or communicating with us.

Information We Collect

We may collect information including:

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase information
  • Eyewear or prescription details submitted for an order
  • Payment transaction references and payment status
  • Browser, device, and website usage information

How We Use Your Information

Your information may be used to:

  • Process and fulfill orders
  • Verify prescription or product information
  • Process payments
  • Arrange delivery
  • Provide customer support
  • Send order confirmations and status updates
  • Prevent fraudulent or unauthorized transactions
  • Improve our website and services
  • Meet applicable legal and regulatory requirements

Payments

Payments made through EyeChamp.pk may be processed through authorized third-party payment gateways and financial service providers.

EyeChamp does not require customers to share payment PINs, passwords, or OTPs with our staff.

Sensitive payment information is processed through the secure systems of the applicable payment provider.

Sharing of Information

We may share necessary customer information with trusted third parties involved in completing an order, including:

  • Payment processors
  • Banks and financial institutions
  • Courier and delivery companies
  • Technology and website service providers
  • Regulatory or government authorities where legally required

We do not sell customers' personal information to third parties.

Cookies

EyeChamp.pk may use cookies and similar technologies to operate the website, remember customer preferences, understand website activity, and improve the shopping experience.

Customers may manage cookies through their browser settings.

Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, loss, misuse, or disclosure.

Data Retention

Customer information may be retained for as long as reasonably necessary to:

  • Complete transactions
  • Maintain order records
  • Provide customer support
  • Resolve disputes
  • Prevent fraud
  • Meet legal or regulatory requirements

Your Information

Customers may contact us to request correction or clarification regarding their personal information.

Email: support@eyechamp.pk

Changes to This Policy

EyeChamp may update this Privacy Policy when necessary. Updated versions will be published on this page with a revised effective date.