SHIPPING AND DELIVERY POLICY
EyeChamp delivers eligible eyewear products throughout Pakistan, subject to courier availability.
Order Processing
Orders are processed after successful order confirmation and, where applicable, payment verification.
Prescription and customized eyewear may require additional processing time depending on:
- Prescription requirements
- Lens type
- Lens availability
- Coating or customization
- Frame fitting requirements
Estimated Delivery Time
Standard Products: Approximately 3–7 business days
Prescription / Customized Products: Approximately 5–10 business days
Delivery estimates begin after order confirmation and required prescription information has been received.
These delivery periods are estimates and may vary.
Delivery Charges
Applicable delivery charges, if any, will be displayed during checkout or communicated before order confirmation.
Delivery Charges: Subject to city and area
Delivery Delays
Delivery may be affected by circumstances including:
- Public holidays
- Courier delays
- Weather conditions
- Remote delivery locations
- Product availability
- Prescription processing
- Incorrect delivery information
- Events outside our reasonable control
Customer Information
Customers are responsible for providing accurate:
- Full name
- Phone number
- Complete delivery address
- City
- Area or postal information where applicable
EyeChamp will not be responsible for delays caused by materially incorrect or incomplete delivery details provided by the customer.
Order Tracking
Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or another available communication method.
Delivery Issues
For assistance regarding an order or delivery:
Email: support@eyechamp.pk
Phone / WhatsApp: +92 331 8099594
Please provide your order number when contacting support.